Retail and eCommerce

Using human interaction with strong technical support can help you improve your sales and customer satisfaction by leveraging world-class order/defect/in & out-of-warranty returns and complaint management.

We rely on key business metrics and scientific information to help our clients increase revenues and business effectiveness. Our e-Commerce deployment team contributes with significant expertise and tangible experience to meet your unique requirements and deliver according to expectations.

Our services include comprehensive pre & post-sale customer support, complex product/solution support, customer satisfaction survey with the goal of improving the service through analyzing feedback, sale/prospecting data management, and reporting providing relevant metrics to define the performance of the service.

By using our services, you will be able to get in touch more easily with your customers, keeping all the information at your fingertips.

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Our outsourcing services will take over time-consuming and/or labor-intensive tasks at a fraction of the cost. This can include a wide scope of tasks from customer support and order processing to inbound call responses.
There is a multitude of customer service functions and back-office tasks that can be outsourced to optimize productivity and increase your bottom line.
Our services represent a true competitive advantage and differentiate us from competitors.
Customers typically require a seamless experience across a multi-channel multi-platform experience: any performing organization will strive to provide effective and prompt responses to emails and queries, thus contributing to a customer experience quality.

Retail and e-Commerce BPO Services:

  • Internal workflows
  • Electronic payments
  • Supply chain interactions
  • Online transaction processing
  • EDI interfaces and technical integrations
  • Inventory and general automated data collection systems
  • Voice, email, SMS, social media and chat support
  • Data entry services
  • Order processing
  • Inbound and outbound calls
  • Managing customer surveys
  • 24-7 customer service
  • Invoice and payment processing
  • Product indexing
  • Up-sells and cross-sells
  • Claim management
  • Return order management
  • Help desk solutions
  • Order tracking & Fulfillment
  • Tech support
  • Post-sales support
  • Overseeing customer loyalty programs
  • Developing PCI-compliant payment portals
  • Customer survey and quality assurance 

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