Go remote, improve interaction with your customers, exceed their expectations and get your team onboard-the solution is a click away!
Global in/out-bound phone numbering
We offer phone numbers (DID) in more than 100 Countries, to enable inbound and outbound call services for any volume of traffic. Our portfolio includes inbound toll numbering ( «black» numbers), part-toll (shared charge numbers) full toll-free (no charge to the caller, «green» number) with both bulk, flat, per minute pricing.
Built for distributed teams
Our cloud telephony solution is designed to include local, remote and mobile team members from both our Team as well as the Customer’s own. Agents, Service supervisors, and any other process stakeholder can access securely from any location.
We offer an easy to integrate call button to allow end-users of our services to contact our frontline easily from most browsers directly from the Client website.
For all the cases where inbound or outbound fax capabilities are needed, we offer native fax support with OCR, real-time linguistic translation, automated voice dictation of received documents, and routing to email.
We offer machine-generated and human greetings customized to your needs.
Our systems support SMS messaging both inbound and outbound. Appointment reminders, support requests or updates, general marketing communications, debt collection information, and general customer service interaction can be managed with SMS in any Customer scenario where the need arises.
Easy integration with business apps
Our virtual telephony system offers multiple integration points and can communicate with most off-the-shelf and custom applications in the Enterprise environment.
All of the activity and data transit on our systems is logged, and accessible via web interface to our Customers. Up to the minute reporting is available 24/7.
Users of the system are bound to individual monthly service subscriptions. This provides the highest degree of flexibility to shape cost around business volumes of our customer’s languages.
Our systems allow for the following call management features: Automatic Call Distribution, Intelligent Call-back, IVR – Interactive voice response, Universal Queuing, Predictive Dialing, Call Recordings, Voice Biometrics
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